At Milanova A2 Dairy, we are committed to delivering fresh, high-quality A2 Gir Cow dairy products. Due to the perishable nature of dairy products, our return and refund policy is designed to ensure product safety, quality, and customer satisfaction.

1. Product Nature

Our products, including:

  • A2 Gir Cow Milk
  • A2 Gir Cow Curd
  • A2 Gir Cow Paneer
  • A2 Gir Cow Buttermilk
  • A2 Gir Cow Khoya
  • A2 Gir Cow Bilona Ghee

are fresh food items and perishable in nature. Therefore, special return conditions apply.

2. Returns

Returns are accepted only under the following circumstances:

  • Wrong product delivered
  • Damaged packaging at the time of delivery
  • Product spoiled before delivery
  • Missing product in the order
  • Manufacturing defect or quality issue verified by our team

Customers must report the issue within 24 hours of delivery along with clear photographs and order details.

3. Non-Returnable Products

For safety and hygiene reasons, we do not accept returns in the following cases:

  • Product has been opened or partially consumed
  • Change of mind after delivery
  • Incorrect storage by customer
  • Taste preferences or personal expectations
  • Return request raised after 24 hours of delivery

4. Refund Eligibility

Refunds may be approved if:

  • The delivered product is damaged or defective
  • The wrong product was delivered
  • The order could not be fulfilled by Milanova A2 Dairy
  • Quality issues are verified by our support team

All refund requests are reviewed individually before approval.

5. Refund Process

Once a refund request is approved:

  • Refunds are processed within 5–7 business days
  • Amount will be credited to the original payment method
  • For Cash on Delivery orders, refunds may be processed through bank transfer, UPI, or other approved methods

Processing times may vary depending on your bank or payment provider.

6. Order Cancellation

Before Dispatch

Orders may be cancelled before dispatch by contacting our customer support team.

After Dispatch

Once an order has been dispatched or delivered, cancellation requests may not be accepted.

Subscription-based deliveries may be modified or paused by contacting customer support in advance.

7. Quality Assurance

Every Milanova A2 Dairy product is prepared and packed under strict hygiene and quality standards. We take utmost care to ensure freshness and safe delivery to our customers.

8. How To Request a Refund

To report an issue or request a refund, please provide:

  • Order Number
  • Customer Name
  • Contact Number
  • Product Name
  • Description of the Issue
  • Clear Product Photographs

9. Contact Information

Milanova A2 Dairy
Greater Noida, Uttar Pradesh, India

Phone: +91 7607705363
Email: leoragini01@gmail.com
Email: raginisinghdelhi5@gmail.com

Our customer support team will review your request and respond as quickly as possible.